| Complaints Process
A MRT has a professional obligation to practise in a competent and ethical manner. A person who believes that a MRT may be guilty of professional incompetence and/or professional misconduct may lodge a complaint with SAMRT.
“Professional incompetence” includes a significant lack of knowledge, skill or judgment, or a disregard for a patient’s welfare, which falls below the standards expected of a MRT such that the MRT should be barred from performing specific procedures or from the profession entirely in the interests of public safety. This includes inadequate knowledge about a procedure that a MRT should be able to perform, inability to perform the procedure, or incorrect judgment as to whether the procedure is required. This also includes failure to perform the procedure, not because of any lack of knowledge, skill or judgment, but because of inadequate concern for the patient.
“Professional misconduct” includes conduct that:
(Concerns about the administrative processes of a facility where the MRT is employed must be raised directly with that facility.)
How do I make a complaint?
Fill in the Complaint Form, providing the following information:
Submit the completed, signed and dated Complaint Form to:SAMRT
Attention: Executive Director/Registrar
203-3775 Pasqua Street
Click here for the Complaint Form
What will happen after I file a complaint?
Within 30 days of receiving your complaint, SAMRT will send you a letter acknowledging receipt of your complaint.
Upon receipt, the complaint is forwarded to the SAMRT Professional Conduct Committee (“PCC”) to be reviewed and investigated. Please note that the investigation process can take several months.
Once the PCC completes its investigation, it must determine whether the MRT’s conduct likely falls within the definition of professional misconduct and/or professional incompetence as set out in The Medical Radiation Technologists Act, 2006 .
If the PCC considers that the conduct likely does not constitute professional misconduct and/or professional incompetence, the PCC will dismiss the complaint.
If the PCC considers that the conduct likely does constitute professional misconduct and/or professional incompetence, then the MRT’s conduct must be addressed to ensure public safety. There are two ways that this can be accomplished:
1) The PCC may enter an agreement with the MRT under which the MRT acknowledges the problems with his or her conduct and agrees to complete the remedial measures by a certain date, as specified by the PCC.
2) If such an agreement is not reached, then the matter must be referred to a hearing before the Discipline Committee.
You will receive a copy of the PCC’s decision to dismiss the complaint or resolve it by agreement. If the complaint is referred to a hearing, you will receive notice of the date, time and place of the hearing.
If a matter goes to hearing, a Notice of Hearing will be posted on the SAMRT website. At the hearing, the PCC acts as the prosecutor and the MRT is entitled to appear and defend himself or herself. Both the PCC and the MRT are entitled to call witnesses to provide evidence about the MRT’s conduct. The lawyer for the PCC may ask you to provide evidence at the hearing about what happened. The MRT (or his or her lawyer) may cross-examine you about your evidence. The Discipline Committee acts as the judge and makes a determination as to whether or not the conduct complained of constitutes professional misconduct and/or professional incompetence as defined in the Act and, if it does, what consequence should be imposed as a result.
If you have further questions relating to the complaints process or about making a complaint, contact the SAMRT Executive Director/Registrar at 306 525-9678.